Refund Policy

Failed generation

If a generation definitely fails, the video pass used for that render is returned automatically. This allows a new attempt without buying another pass. A returned pass is not an automatic cash refund. If a provider may already have accepted a request, the service checks the existing task before submitting another paid render.

Delayed payment confirmation

Do not pay again while an earlier payment is being confirmed. Return to this browser and use Check payment. An unpaid open checkout can be cancelled; an asynchronous payment already being processed must reach a confirmed outcome first.

Payment or access problems

For a duplicate charge, a purchase that was not fulfilled, lost browser access or another payment issue, contact gx03410@gmail.com with your Stripe receipt and a description of the problem. Do not include full card details. Requests are reviewed against the payment and generation records; no automatic cash refund or fixed response time is promised.

AI results

AI can change facial details, motion, hands or paws. Reference examples do not guarantee an identical result. Contact support if a result appears broken or materially different from the described product. Any mandatory refund or cancellation rights under applicable consumer law remain available.